Shipping & Returns

Made to order

Because each blend is produced to your specific recipe, orders are not held in stock. We make your blend after you order, which can take up to about three weeks before it ships. We will email you when your order is on its way.

Where we ship

We currently ship within the United States only. Orders are sent by a standard carrier (such as USPS). A flat shipping fee is calculated and shown at checkout before you pay. Delivery time after dispatch depends on the carrier and your location.

Addresses and delivery

Please make sure your shipping address is correct and complete at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. Once a carrier marks an order delivered, responsibility for the package passes to you; if a package is lost or damaged in transit, contact us and we will help you work with the carrier.

Order changes and cancellations

Because production begins after you order, we can usually only change or cancel an order before we start making it. If you need a change, email us as soon as possible with your order number and we will do our best. Once production has begun, an order generally cannot be cancelled.

Returns and refunds

Each blend is custom-made to your recipe, so — for food-safety and quality reasons — all sales are final. We cannot accept returns of custom, made-to-order food simply because you changed your mind or did not enjoy the flavor.

We stand behind our work. If your order arrives defective, damaged, or is not what you ordered, we will make it right with a remake or a refund. To request this:

• Email us at the address below within 7 days of delivery, with your order number.
• Include a short description of the problem and, where possible, photos of the item and packaging.

Once we confirm the issue, we will remake the affected item or refund it to your original payment method. Refunds are issued through Stripe and typically appear within a few business days, depending on your bank.

Questions

For anything about your order or this policy, email us using the address below. This policy works together with our Terms of Service.